Privacy Policy
Effective Date: May 9, 2026
Welcome to AI Grow Pros (“Company,” “we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, AI systems, services, and communication platforms.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Company Information
Business Name: AI Grow Pros
Location: Heredia, Costa Rica
Website: aigrowpros.com
Contact Email: [email protected]
2. Scope of This Policy
This Privacy Policy applies to all users, visitors, clients, and businesses interacting with our:
Website
AI receptionists
Voice agents
Chatbots
Automation systems
SEO services
Web design services
SMS and email communication systems
Our services are intended for business and professional use and are not directed toward children under the age of 13.
3. Information We Collect
We may collect the following categories of information:
Personal Information
Name
Email address
Phone number
Billing information
CRM/contact information
Technical & Usage Information
IP address
Device/browser information
Cookies and analytics data
Website usage behavior
Communication & AI Interaction Data
Chat transcripts
Voice interaction transcripts
SMS conversations
Calendar booking information
Uploaded files and documents
Payment Information
Payments are processed through third-party payment providers. We do not store full credit card information.
4. How We Collect Information
We collect information when users voluntarily provide it through:
Website forms
Chat widgets
Voice calls
Calendars and booking systems
SMS communications
Email communications
Service onboarding processes
We also collect certain information automatically through cookies and analytics technologies.
5. How We Use Your Information
We use collected information to:
Provide AI-powered services
Operate voice agents and chatbots
Respond to inquiries and support requests
Schedule appointments
Improve AI performance and workflows
Personalize user interactions
Conduct analytics and reporting
Send marketing and promotional communications
Process billing and payments
Prevent fraud and misuse
Maintain platform security
6. AI Systems & Automated Decision-Making
Our services may use artificial intelligence and automated systems to:
Analyze customer interactions
Route conversations
Generate responses
Qualify leads
Schedule appointments
Recommend actions or outcomes
Some automated decisions may occur without direct human review.
While we strive for accuracy, AI-generated outputs may occasionally contain errors, inaccuracies, or incomplete information. Users should independently verify important decisions or business actions.
7. AI Training & Data Usage
Certain user interactions, transcripts, prompts, and communications may be used to:
Improve AI performance
Optimize workflows and prompts
Enhance conversational quality
Improve automation systems
We do not knowingly use customer data to build public datasets or sell training data to third parties.
8. Voice Communication & Monitoring Disclosure
By interacting with our AI voice systems, you acknowledge and agree that:
Conversations may be transcribed
Interactions may be analyzed for quality improvement
AI systems may process conversational data automatically
Although calls are not routinely recorded, transcription and analysis technologies may still process portions of communications.
9. SMS Communications & TCPA Compliance
By providing your phone number, you consent to receive:
SMS notifications
Appointment reminders
AI-generated follow-ups
Promotional messages
Service-related communications
Message and data rates may apply.
You may opt out at any time by:
Clicking unsubscribe links where available
Replying “STOP” to SMS messages
Contacting us at [email protected]
Consent to receive SMS communications is not a condition of purchase.
10. Cookies & Tracking Technologies
We use cookies and similar technologies for:
Website functionality
Analytics
Advertising and retargeting
User experience optimization
Our website may use tools such as:
Google Analytics
Advertising pixels
Conversion tracking technologies
Users may disable cookies through their browser settings; however, some features may not function properly.
11. Do Not Track Signals
Some web browsers offer “Do Not Track” (“DNT”) signals.
Because there is currently no consistent industry standard for DNT responses, our website may not respond to such signals.
12. Third-Party Services & Vendors
We may share data with trusted third-party service providers that help operate our services, including:
OpenAI
Stripe
Google Analytics
GoHighLevel
Calendly
Google Calendar
Zoom
These providers may process or store information on our behalf under their respective privacy policies and security standards.
13. International Data Transfers
Because we serve users internationally and use global technology providers, your information may be transferred to and processed in countries outside your own jurisdiction, including the United States.
By using our services, you consent to these international data transfers.
14. Data Retention
We retain user information until:
An account is deleted
A deletion request is submitted
Retention is no longer necessary for business or legal purposes
Users may request deletion of their information by contacting:
15. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access your data
Correct inaccurate information
Request deletion
Withdraw consent
Opt out of marketing communications
Request data portability
To exercise your rights, contact:
16. GDPR Rights (EU Users)
If you are located in the European Economic Area (EEA), you may have rights under the General Data Protection Regulation (GDPR), including:
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object to processing
17. California Privacy Rights (CCPA)
California residents may have rights under the California Consumer Privacy Act (CCPA), including:
The right to know what personal information is collected
The right to request deletion
The right to opt out of certain data sharing practices
We do not sell personal information.
18. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information, including:
SSL encryption
Encrypted databases
Secure hosting environments
Restricted access controls
Confidentiality obligations
While we strive to protect information, no method of transmission or storage is completely secure.
19. Data Breach Procedures
In the event of a data breach that may affect personal information, we may:
Investigate the incident
Notify affected users when legally required
Take corrective measures to reduce future risks
20. Payment Processing
Payments are processed through third-party payment providers such as Stripe.
We do not store full payment card information on our servers.
21. Third-Party Links
Our website or services may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties.
22. Business-to-Business (B2B) Services
Many of our services are intended for business and commercial use. Organizations using our services are responsible for ensuring their own compliance with applicable privacy laws when collecting or processing customer information through our systems.
23. Data Processing Agreement (DPA)
Where applicable, we may enter into Data Processing Agreements (DPAs) with business clients and vendors to address data protection obligations and responsibilities.
Requests regarding DPAs may be sent to:
24. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, legal requirements, or business operations.
Updated versions will be posted on this page with a revised “Effective Date.”
25. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
Heredia, Costa Rica
Email: [email protected]
Website: aigrowpros.com